City Car Share, Your Billing System is Flawed

Since day one, I've been less-than-fond of the billing system that City Car Share employes...namely, you don't know how much anything costs until you get a monthly bill for it. Perhaps I should not be cutting things close, but every so often I return a car within one minute of when my reservation ends -- and I never can tell if I'm gonna get slapped with a late return fee ($25) or not. Sometimes I try to call the reservation line (while driving, of course) to extend my reservation and I get told that there are technical errors, etc....and I really don't like having to wait till the bill comes to find out if my rental was an extra $25. If I know I got it in on time, I'm much more likely to make another reservation because I know I can afford it, so really it's in CCS's best interest to have more up-to-date information about how much I'm actually going to have to pay.

At any rate, there are apparently two buildings right next to each other that have car share cars and I've been picking up the car at the WRONG BUILDING. In retrospect this does seem kind of stupid, but I really had no idea. Otherwise, i wouldn't have done it THREE TIMES IN ONE MONTH. I also had no idea that there would be a THIRTY DOLLAR CHARGE each time I did this, until I got my bill today.

I am tempted to complain, but I really did (apparently) take the wrong car each time and usually you can't get your money back due to sheer stupidity. If my bill were displayable on a more of a real-time basis though, I would not have incurred an additional $60 in fees. Also...wouldn't you think that they would make it so you could only unlock the car that you're SUPPOSED to be using?!?!?!?!

Conclusion: I won't be using city car share for the next month or two to recoup my costs. Seeing as how I may be moving out of the bay area in July, I may not be using CCS ever again.